General sales conditions
The present general sales conditions are drawn up between LBP Images, 1, rue François de Neufchateau 75011 Paris France registered under the number 519 396 923 RCS Nanterre, hereafter known as "Les Brodeuses Parisiennes", and the clients wishing to purchase their products on their websites: http://www.lesbrodeusesparisiennes.com and http://www.lesbrodeusesparisiennes.fr.
The present conditions govern the sale of all products on the site lesbrodeusesparisiennes.com by the company LBP Images. The parties agree that their relationship is governed exclusively by the present contract. The articles are only on sale to actual people and are not for resaleor for transfer.
All orders validated on the lesbrodeusesparisiennes.com website imply total unreserved agreement of the present general sales conditions, and any special conditions applicable to any or all of the ordered products.
The present general sales conditions aim to define the rights and obligations of each party as well as the different stages of the ordering process for the goods on sale on the lesbrodeusesparisiennes.com website.
Articles and Products
The products and services provided are those which appear on the lesbrodeusesparisiennes.com website. The products are offered subject to availability. The products on offer for sale are described as accurately as possible. However, lesbrodeusesparisiennes.com decline all responsibility for any error or omission that may occur.
The photographs on the lesbrodeusesparisiennes.com website are as accurate as possible, but cannot guarantee an exact similarity, especially concerning the colours. All customer complaints concerning the order or delivery of an unavailable item will be considered unfounded.
The lesbrodeusesparisiennes.com website reserves the right to modify a style or colour of ribbon, lace or all other accessory, still in keeping with the spirit of the product, according to availability of stocks.
The lesbrodeusesparisiennes.com website has taken due diligence for the access to the site, consultation, filling in of forms, passing of orders, delivery of articles and all other services. As a result, lesbrodeusesparisiennes.com declines all responsibility for any inconveniences or damages inherent to the utilisation of an internet network and totally out of the control of the precautions taken by the site. In particular, lesbrodeusesparisiennes.com decline all responsibility for any perturbation by the provider or any intrusion or presence of viruses.
For all parcels outside France it is mandatory to fill in a phone number. For the loss of your parcel, if you do not provide your telephone number, we therefore do not accept liability for any damage.
The products are shipped to the delivery address indicate by the client when placing an order. If the address is not indicated at registration, the order will be shipped to the invoice address. Lesbrodeusesparisiennes.com decline all responsibility for the impossibility to deliver to this address in the case of an error when filling in the form.
The products are sent by Colissimo Expert International signed delivery for international shipments (Except for Belgium, Switzerland and DOM TOM). Transport costs are paid for by the client and are indicated on the order summary.
Upon arrival, the client should carefully control the condition of the packet and the contents, and indicate any damage or missing items to the carrier.
In the event of a delay in delivery, the client does not have the right to cancel the order, refuse the goods or claim damages.
All claims for missing order or mistakes must be made within 15 days after your order.
All claims for missing items or nonconformity of the products must be made within 48 hours of receipt of package.
Shipments and Returns
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
All order forms signed by a validation click constitute an irrevocable commitment for both parties. Whatever payment means you choose, lesbrodeusesparisiennes.com will acknowledge receipt of the order by e-mail or other method as soon as the order is validated. An electronic confirmation of receipt is not a confirmation of acceptance of the order. Lesbrodeusesparisiennes.com reserve the right to accept or decline an order for any reason, especially in the event of a problem with supplies or a problem with the received order.
Payment of the order is by credit or debit card using secure online payment at validation of order.
Lesbrodeusesparisiennes.com use Paypal secure online payment services. All confidential information (the credit or debit card number and expiry date) are directly transmitted in encrypted form without passing by the lesbrodeusesparisiennes.com server.
All articles on the lesbrodeusesparisiennes.com website can be exchanged or reimbursed. The client has a 10 day period from date of delivery to demand an exchange or reimbursement. Any article to be returned must be accompanied by the return slip in its' original packaging to the following address: Les Brodeuses Parisiennes/LBP Images, 1 rue François de Neufchâteau, 75011 Paris, France. Any damaged article which has not been notified to lesbrodeusesparisiennes.com will be refused.
For all payments by credit or debit card on the lesbrodeusesparisiennes.com website, an electronic certificate issued by the electronic payment administrator will be considered as proof of the amount and date of the transaction, in accordance with articles 1316 and following in French common law, as well as the electronic filing set up by lesbrodeusesparisiennes.com. Validation of the order is equivalent to a signature and acceptation of all operations on the site.
Price and VAT
Prices indicated on the lesbrodeusesparisiennes.com website are in Euros. Prices are net, including all taxes, but without shipment costs. The prices are not negotiable. Shipping costs in Euros are indicated on the order confirmation.
The lesbrodeusesparisiennes.com website reserves the right to modify their prices at any moment but the products will be invoiced at the prices in force at the time of order confirmation. The VAT is the French VAT rate in effect for the products.
If the VAT rate should be modified, these changes would be effective immediately without forewarning the client.
For all shipments outside the European Union, the client is responsible for all taxes and customs duties in force in their country. The necessary procedures for importing the products are also the client's responsibility, unless otherwise stated.
The client is wholly responsible for checking the possibilities of importing the products with regards to territorial laws in their country. If, for any reason whatsoever, the lesbrodeusesparisiennes.com website cannot obtain payment for their invoice, all costs relative to payment recovery will be for the account of the client (bank interests, legal costs…).
Intellectual and nominative property
All elements on the lesbrodeusesparisiennes.com website are and remain the exclusive and intellectual property of lesbrodeusesparisiennes, trademark registered at the INPI since January 2010. Nobody has the authorisation to reproduce, operate, copy or use in any manner, even partially, any elements of the website, be it the programmes or the visual or sound content. Hyperlinks, framing and deep linking are subject to authorisation from lesbrodeusesparisiennes.com under certain conditions.
Any copy or utilisation of the copyright protected brand is strictly forbidden and will immediately bring proceedings and sanctions against the concerned party.
Electronic storing and proof
All orders and invoices will be stored on a dependable lasting support in accordance with article 1348 of French common law. Computerized registers of the company LBP Images/Les Brodeuses Parisiennes shall be considered by both parties as proof of communication, orders, payments and transactions between the two parties.
In accordance with the "Informatique et libertés" (personal data) law of 6th January 1978 (modified 6th August 2004), the client has a right of access and modification to all personal date relating to their person. These data are given in order to proceed with the delivery of orders on the lesbrodeusesparisiennes.com website. They are compulsory for order processing and controlling against possible fraud. All optional details are clearly specified as such. The client is informed that refusal to give compulsory information can result in the impossibility of delivering the product ordered. The client is also notified that these data can be supplied to a third party uniquely for confirmation of the data given.
The client has the right to oppose all transfer to a third party of any personal data outside the third party in charge of verifying the exactitude of the compulsory data requested for order processing. This article does not prevent the handover or transfer of activity to a third party. In accordance with the aforementioned law, the client can exert his right to remove all personal data by sending an e-mail via the contact page or by sending a letter to the following address: Les Brodeuses Parisiennes/LBP Images, 1 rue François de Neufchateau, 75011 Paris, France.
In the event of a handover or transfer of activities to a third party, lesbrodeusesparisiennes.com commits to informing their clients beforehand.
CNIL : 1420989
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